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Chime Slack



Slack Features

Slack chime app
  • Slack is now fully supported using Instant Chime
  • Added Slack dialog card as queue text resource items – Slack dialog definitions can be added as Chime text resources
  • dialog cards can be sent as part of conversation or displayed at Slack dialog popup
  • Support for Slack slash commands using Chime
  • Chime standard replies and other areas will be displayed to the service desk agent using Slack dialog cards
  • Inbound requests to the service desk can be started using Slack UI or Chime web client channel

Slack is now fully supported using Instant Chime Added Slack dialog card as queue text resource items – Slack dialog definitions can be added as Chime text resources dialog cards can be sent as part of conversation or displayed at Slack dialog popup Support for Slack slash commands using Chime. Stripe 267,212 followers on LinkedIn. Help increase the GDP of the internet. Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size. Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances. Amazon Chime self-service resource center. The Amazon Chime Meetings App for Slack is an Enterprise-ready Slack app that lets you start and join Amazon Chime meetings directly from your Slack workspace. Use the /chime slash command or the Slack Call button to start a meeting and your attendees can join with one click from a.

Bot Integration

  • Add bot registry to Chime administration area
  • Add support for Microsoft Bot Framework bot(s) via Directline
  • Add support for IBM Watson bot(s)
  • Multiple bot end points may be registered with Chime
  • Chime can pass a conversation to a bot before routing the user to a service desk agent (chat bot self-service deflection scenario)
  • Bot replies and integration can be wrapped in a Slack card before being delivered to either the agent or the guest

IBM Watson Integration

  • Chime can redirect a chat conversation to an IBM Watson bot prior to routing the request to a service desk agent
  • Conversations can be passed to an IBM sentiment and text analytics service to automatically determine tone analysis and sentiment scoring
  • IBM Watson tone analysis and scoring can be attached to the chat session and configured at the queue level
  • Added reports to display IBM Watson tone scoring and sentiment analysis

Queue Configuration

  • Added Cognitive Services area to queue properties – to manage sentiment and tone scoring for chat sessions
  • Velocity template engine added to text resources
  • Text resources now include ability to call a bot and hand the bot a Chime conversation
  • Added text resources necessary for bot handoff and routing
  • New queue properties to handle cases were a conversation may be handed to a bot and a Chime agent become available
  • Multiple Slack dispatchers can be added to a queue
  • HTML is now supported across all Chime text resource items – to help wrap bot replies

Reporting

  • Added reports to display IBM Watson tone and sentiment scoring
  • New reporting area (Watson Analytics) added to charting module to consolidate all IBM Watson reports

Receiving notifications for AWS Health events can be done in multiple ways depending on your desired platform, from email notifications with Amazon SNS to account-specific chat notifications with AWS Chatbot. Recently, the team behind AWS Health API (available to AWS Business/Enterprise Support customers) released AWS Health Organizational View, which allows you to aggregate all AWS Health events across your AWS Organizations.

Solution overview

AWS Health Organizational View Alerts (AHOVA) is an automated notification tool for sending well-formatted Alerts to your Amazon Chime room or Slack channel.

The following terms are used in this post:

  • Webhook URL is a public URL that can be used to send HTTP Post requests. Both Amazon Chime and Slack can create a unique webhook URL to use specifically for your chat room or channel.
  • Health Event ARN is the Amazon Resource Name of an AWS Health Event. It is presented in the following format: arn:aws:health:region::event/SERVICE_ISSUE_ID.
  • LastUpdatedTime is the last time a Health event ARN was updated by AWS. If there is an ongoing AWS Health issue, the issue updates its status—such as open, investigating, or closed—throughout the event.

The described solution uses an Amazon CloudWatch Scheduled Rule which triggers an AWS Lambda function to check the AWS Health Organizational View API every 60 seconds. The Lambda function verifies if the AWS Health Event is new or has been updated by comparing the event’s last updated time with entries in an Amazon DynamoDB table. If there is a new event or an existing event has been updated, the Lambda function posts the event to an Amazon Chime room or a Slack channel using the webhook URL. The webhook URL is encrypted via a second Lambda function using AWS Key Management Service, and is only decrypted when posting to Amazon Chime or Slack.

Sketch up free sketchup 17 0 18898 free download for mac. The following diagram illustrates the workflow used to query the AWS Health API and posts to Amazon Chime or Slack.

  1. A webhook URL is entered into an AWS CloudFormation template that is then encrypted using AWS KMS.
  2. A CloudWatch Scheduled Rule triggers a Lambda function every 60 seconds to query the AWS Health Organizational View API.
  3. The AWS Health Organizational View API goes out to every account in the organization and returns a JSON response.
  4. The Lambda function looks for an existing entry in the DynamoDB table by comparing the JSON response Health Event ARNs and the LastUpdatedTime.
  5. The Lambda function formats a message, decrypts the webhook URL, and posts a well-formatted message to Amazon Chime or Slack.

Prerequisites

The following prerequisites are necessary for this solution:

  1. AWS Organizations with all features
  2. AWS Enterprise or Business Support on all accounts in your AWS Organizations.
  3. The AWS CLI is installed on your machine.
  4. AWS CLI access, the ability to launch AWS CloudFormation Stacks with resources, and the ability to create IAM roles in the AWS Organizations master account.

Enabling AWS Health Organizational View

The following steps are all performed within the AWS Organizations master account.

  1. Upgrade the AWS CLI and boto3 (this example uses Python).
  • Verify that the AWS CLI and boto3 are not outdated, as shown in the following screenshot, by running the following command:

pip list -o

  • If neither awscli or boto3 appear in the list, go to Step 2.
  • If awscli and/or boto3 appear in the list you can upgrade them both by running the following command, as shown in the following screenshot:

pip install –-upgrade awscli boto3

  1. Enable AWS Health Organizational View via the AWS CLI from the AWS Organizations master account:
  • From the AWS CLI command, run:

aws health enable-health-service-access-for-organization

  • Enabling this feature is an asynchronous process and takes time to complete. There is no charge for enabling this. To see the status of the process, as shown in the following screenshot, run:

aws health describe-health-service-status-for-organization

Slack

Once you see ENABLED, the service is active. Any new AWS Health events from this point forward can now be queried from the AWS Health Organizational View API. Any AWS Health events occurring before the service was enabled are not returned.

Deploying AWS Health Organizational View Alerts for Amazon Chime

Files for this deployment are found in the chime-version folder.

  1. Create a new Amazon Chime chat room (if you want to use an existing one, go to Step 2).
  2. Create an Amazon Chime webhook in the chat room (you need a webhook URL for Step 5).
  3. Download the following three files in the chime-version folder: CFT_chime-version.yml, healthapi-chime-v0.0.0.zip, and boto3-v0.0.0.zip. (This example uses a newer version of boto3 that supports Organizational Health API View; the version included with Lambda currently does not have that API feature yet.)
  4. Log in to the AWS Management Console as an Administrator and navigate to Amazon S3.
  • Create a new Amazon S3 bucket or use an existing bucket. Upload the healthapi-chime-v0.0.0.zip and boto3-v0.0.0.zip files to the bucket.
  1. Navigate to AWS CloudFormation and choose Create Stack (if you’ve already created a Stack before, select With new resources (standard)).
  • Under Specify template, select Upload a template file and browse for CFT_chime-version.yml. Choose Next.
  • Enter a Stack name (for example, AHOVAChime)
  • For the Lambda bucket, enter only the name of the Amazon S3 bucket from Step 4 (for example, my-bucket-name).
  • For the Lambda Key, enter only the name/location of healthapi-chime-v0.0.0.zip (if it’s in the root bucket, enter healthapi-chime-v0.0.0.zip; if it’s in a folder, enter <folder name>/healthapi-chime-v0.0.0.zip).
  • For the Boto Bucket, enter only the name of the Amazon S3 bucket from Step 4 (for example, my-bucket-name).
  • For the Boto Key, enter only the name/location of boto3-v0.0.0.zip (if it’s in the root bucket, enter boto3-v0.0.0.zip; if it’s in a folder, enter <folder name>/boto3-v0.0.0.zip).
  • For the Search Back, you can leave it at the default of 14400, which will return events and updates to events going back 4 hours. Feel free to increase or decrease as necessary.
  • For the Regions, you can leave it blank for alerts on all Regions or you can enter in comma-separated Regions if you only want to alerts for those Regions (for example, us-east-1, us-west-1).
  • For the ChimeURL, put in the webhook URL you got from Step 2 without the https:// in front and choose Next.
  1. Choose Next and review your parameters. If everything looks good, select the check box to acknowledge that this AWS CloudFormation template creates IAM roles and choose Create stack. In roughly 5–10 minutes the solution is deployed. You’ll only see AWS Health Events that occurred after you enabled AWS Health Organizational View.

Deploying AWS Health organizational view alerts for Slack

Files for this deployment are in the slack-version folder.

  1. Create a new Slack channel (if you want to use an existing one, skip to Step 2).
  2. In your browser, go to workspace-name.slack.com/apps where workspace-name is the name of your Slack Workspace.
  • In the search bar, search for Incoming Webhooksand choose
  • Choose Add to Slack.
  • Select the channel you created in Step 1 and choose Add Incoming Webhooks integration.
  • From this page, you can change the name of the webhook (for example, AWS Bot), the icon/emoji to use, etc.
  • For this deployment, you need the Webhook URL for Step 5.
Amazon
  1. Download the following three files from the slack-version folder: CFT_slack-version.yml, healthapi-slack-v0.0.0.zip, and boto3-v0.0.0.zip. (This example uses a newer version of boto3 that supports Organizational Health API View; the version included with Lambda currently does not have that API feature yet.)
  2. Log in to the AWS Management Console as an Administrator and navigate to Amazon S3.
  • Create a new S3 bucket or use an existing one and upload healthapi-slack-v0.0.0.zip and boto3-v0.0.0.zip to the bucket.
  1. Navigate to AWS CloudFormation and choose Create Stack (if you’ve already created a Stack before, select With new resources (standard)).
  • Under Specify template, select Upload a template file and browse for CFT_slack-version.yml. Choose Next.
  • Enter a Stack name (for example, AHOVASlack)
  • For the Lambda bucket, enter only the name of the Amazon S3 bucket from Step 4 (for example, my-bucket-name).
  • For the Lambda Key, enter only the name/location of healthapi-slack-v0.0.0.zip (if it’s in the root bucket, enter healthapi-slack-v0.0.0.zip; if it’s in a folder, enter <folder name>/healthapi-slack-v0.0.0.zip).
  • For the Boto Bucket, enter only the name of the Amazon S3 bucket from Step 4 (for example, my-bucket-name).
  • For the Boto Key, enter only the name/location of boto3-v0.0.0.zip (if it’s in the root bucket, enter boto3-v0.0.0.zip; if it’s in a folder, enter <folder name>/boto3-v0.0.0.zip).
  • For the Search Back, you can leave it at the default of 14400, which will return events and updates to events going back 4 hours. Feel free to increase or decrease as necessary.
  • For the Regions, leave it blank for alerts on all Regions or you can enter in comma-separated Regions (for example, us-east-1, us-west-1).
  • For the SlackURL, put in the webhook URL you got from Step 2 without the https:// in front and choose Next.
  1. Choose Next and review your parameters. If everything looks good, select the check box to acknowledge this AWS CloudFormation template creates IAM roles and choose Create stack. In roughly 5–10 minutes the solution is deployed. You’ll only see AWS Health Events that occurred after you enabled AWS Health Organizational View).

Conclusion

Slack Chime Sdk

In this post, you learned how AWS Organizational View can aggregate all AWS Health alerts in your AWS Organizations. You then deployed a serverless infrastructure via AWS CloudFormation that sends those alerts to Amazon Chime or Slack. You now should be able to proactively monitor and react to AWS Health events for your entire AWS Organizations. To get started head over to our aws-samples Github repository and download AWS Health Organizational View Alerts (AHOVA).

Slack Chime App

About the Author

Jordan Roth is a Senior Technical Account Manager and Enterprise Support Lead for AWS Enterprise Support. He is also a VMware Cloud on AWS Subject Matter Expert within AWS and holds three AWS Certifications, as well as 12 VMware Certifications. Jordan works with Enterprise customers to design, deploy, and manage their AWS and/or VMware Cloud on AWS architectures and provides them white-glove support through the entire lifecycle. In his spare time, he enjoys traveling the globe with his wife, cooking, completing escape rooms, and running around with his two dogs.

from AWS Management & Governance Blog: https://aws.amazon.com/blogs/mt/send-organizational-aws-health-events-to-amazon-chime-or-slack/